For Returns / Exchanges:

1. Email to get started.

2. Send your order back to us in the same condition as purchased within 30 days for a full refund or exchange.

3. Please ship all returns and exchanges to our fulfillment partner at:

Attn: Casavva
Ruby Has
4288 Polaris Ave, Ste 101
Las Vegas NV



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (printing out the email is fine by us).



To exchange for a different size or style, please email with your order confirmation and which product you would like to exchange for. Then send the product to be exchanged to the above address.

To complete your exchange, we require a receipt or proof of purchase (printing out the email is fine by us).



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days (but usually much sooner).